Frequently Asked Questions
Who do I contact with questions before ordering?
Please email shop@daley-home.com and we will be happy to help. Please allow up to 2 business days for a response. Please be aware that we are not able to provide design services or advice, but we are able to review product specific questions and provide additional information if available.
What is your return / cancellation policy?
We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless the product is damaged in transit. Please Note: Customer must inspect all items at delivery (even if the delivery is threshold) and notate any damages before signing for the delivery and the driver leaves for a damage claim to be accepted.
How will I know when my items ship?
You will receive e-mail communication regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
Product availability, if listed, is not a guarantee of arrival time or availability. We will do our best to provide you with estimated delivery and availability, but all dates and times are subject to change.
Will furniture items be placed inside my home?
Furniture will be delivered 'To Your Door / Threshold'. Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require 'White Glove' delivery please reach out to our team with your order number and we will gladly arrange this service for you at an extra charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. It does not include any haul off of existing furniture.
Please Note: Customer must inspect all items at delivery (even if the delivery is threshold) and notate any damages before signing for the delivery and the driver leaves for a damage claim to be accepted.
What if something goes wrong with my order?
If you receive your order and there is damage or a manufacturer defect, please fill out this form as soon as possible.
Our team will arrange repair or replacement as appropriate for the issue. Please provide the order number that the item is attached to, a picture of the shipping packaging that the item arrived in, and three pictures of the item itself showing the damage (2 up-close, and 1 from further away).
